VelaAiOps.
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3x faster lead response for a 12-agent real estate team

Independent Brokerage (12 agents) — placeholder case study

The Challenge

Leads from Zillow, the team's website, and paid ads sat in a shared inbox for hours before an agent responded. The team estimated they were losing 30-40% of inbound leads to faster-responding competitors.

What We Built

  • Instant AI-personalized response to every new inbound lead
  • Automated lead qualification and scoring
  • Smart routing to the right agent based on territory and capacity
  • Multi-touch follow-up sequences for leads that don't convert immediately

Results

4 hrs → 90 seconds

Average response time

+64%

Lead-to-appointment rate

-9 hrs/week

Agent admin time

+22%

Closed deals (quarter over quarter)

Time saved:~470 hours/year across the team
ROI:4.1x return within the first quarter

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