VelaAiOps.
AI Operations

Email Triage Automation

Let AI sort, summarize, and route inbound email before it hits a human.

The Problem

Shared inboxes become a black hole. Client requests, urgent deadlines, and simple questions all sit in the same queue, and important messages get missed.

The Solution

We connect AI triage agents to your Gmail or Outlook inboxes that classify intent, draft suggested replies, flag urgent items, and route messages to the right team member or workflow automatically.

Benefits

What you get

Faster response times on time-sensitive client emails

Nothing urgent slips through a shared inbox again

AI-drafted replies cut typing time for common requests

Clear audit trail of who owns what

Expected ROI

Clients see average response time drop from 24+ hours to under 2 hours, with 5-8 hours/week saved per inbox.

Works With

Built on tools you already use

Ready to put Email Triage Automation to work?

Book a free AI Operations Audit and we'll show you exactly how this fits into your broader operating system.